+234 701 666 8675 info@ship9ja.com 40 Seriki Aro Ave Off Awolowo Way, Ikeja, Lagos, NG
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Refund Policy

Ship9ja > Refund Policy

Ship9ja Refund Policy

Get 100% Refund in 48 Hours with Ship9ja

In line with our Brand Promise to ensure customers have peace of mind when importing items from Nigeria to the US or to the world.  

To ensure total customer satisfaction:

  • We guarantee 100% refund in 48 hours if anything happens to your items. We will refund you 10% of your shipping cost if we do not deliver your items within our stated time frame via air.
  • We guarantee you 24/7 update on shipment status via email and SMS all backed with 16 hours of live support daily. 

When is the refund made?

Refund is made within 48hours after full verification of claim.

Damages Claim

  • Damaged items due to improper packaging/delivery of Incomplete Item
  • Loss of Item during transit

10% refund of shipping cost is made on:

Late delivery of item

Note:

To claim any refund, all provisions of Ship9ja Terms and Conditions apply and must be duly met. Please, visit Ship9ja Requirements to Claim Your 100% Refund in 48 Hours to claim a refund.